Terms and conditions adapted to contingency caused by covid-19 virus
Due to the current context of the Covid-19 Pandemic that exists in the world, we have made our terms and conditions more flexible, so that you can adapt your adventure to the current conditions.
Here, we will explain in detail our requirements to be able to carry out our activities as well as date changes, money refunds, among others.
In light of the current pandemic context, Allmountain will provide:
- Supplies to perform hand hygiene with clean water, liquid soap and single-use towels.
- Anti-bacterial alcohol gel minimum 70% will be provided.
- Temperature control with infrared thermometer.
- Application of Covid-19 prevention protocols before and during trips and transfers (our guides are trained in the application of these measures).
In addition, Allmountain:
- Will maintain contact with the logistics manager within the operating agency at least every 24 hours to inform the current situation of the trip participants; as well as to receive information about changes in restrictions in the area where the activity takes place.
- Have alternative itineraries and communicate to clients in case the attraction to be visited is in a quarantine zone.
- Ensure that foreign clients visiting the country have health insurance with COVID-19 coverage; travel insurance with COVID-19 coverage for cancellations and trip changes.
Be vigilant for the presence of COVID-19 symptoms in travel participants.
Prior to the trip:
- If the guide develops symptoms prior to the start of the activity, even if mild, the activity must be suspended or cancelled, as the case may be. AllMountain will coordinate the suspension or replacement of the guide and, depending on the circumstances, will determine the termination or continuation of the activity (due to risk of contagion).
- If clients have symptoms, even if they are mild, they will not be allowed to participate in the activity.
We must know if the client has already had the virus and, if necessary and if some of the symptoms of the virus are present, a medical certificate will be required for the activity to be carried out.
All the necessary information will be sent to the client so that he/she knows the protocols of contagion in the middle of the trip.
- The client must fill out the medical form provided by AllMountain, and detail in it if he/she has any disease that could be aggravating in case of COVID-19 infection.
The temperature will be taken before starting the activity or trip. If the temperature exceeds > 37.8°C, the activity will not be allowed.
Allmountain will suspend the activity in case of:
- If the clients or the guide in charge of the activity present symptoms of Covid-19 before starting the activity.
- The team may suspend the activity if any member of the team does not follow the instructions of the guide.
- The activity may be suspended in case of rain, snow, strong winds or evident risk of forest fire or thunderstorm.
- The activity may be suspended if the following geographical situations occur: landslides, river flooding, alluvium (the trails are connected by bridges, if alluvium occurs this would cause isolation), volcanic eruptions, earthquakes.
- An activity can be suspended inside a protected area when the pertinent authority (Conaf or Carabineros de Chile) establishes it for safety reasons.
- The activity may be suspended when any member of the group suffers an incident or accident.
- The activity may be suspended if any member of the team does not comply with the previously established rules of behavior (consuming alcohol, drugs, and/or other substances before, during, or after the activity).
- The activity may be suspended when it is detected that the equipment or part of it is in poor condition for the activity.
- The activity may be suspended if the guide catches a client performing a reckless action, which puts his integrity and that of the equipment at risk.
- The activity may be suspended if the vehicle has any damage (if any relevant authority, such as the police or others, establishes it for safety reasons).
Criteria used by our company to suspend the activity:
- The guide will suspend the activity in case any client suffers a non-minor accident, which involves vital risk, psychological and/or physical damage, or must be evacuated from the place as soon as possible.
- The guide will suspend the activity if weather conditions change suddenly (rain, snowfall, thunderstorms, etc.).
- Allmountain will suspend the activity if any authority (Carabineros, Seremi de Salud) suspends the activities within any perimeter for safety or sanitary reasons.
- Allmountain will suspend the activity if the vehicles are not in optimal conditions for the activity.
- Allmountain and the guide will suspend the activity if one of its participants is in an evident state of having consumed alcohol or psychotropic substances.
- The guide will suspend the activity if he finds any damage to the equipment necessary for the activity.
Payment and booking conditions:
- The minimum payment to make a reservation is 30% or 50% of the total price of the trekking and/or expedition (which varies from one activity to another), which is previously informed and published in each activity on our website www.allmountain.cl, in addition to being pointed out in each itinerary/program sent to our clients, prior to their reservation.
- The reservation can be made through our website, PayPal link or by requesting bank transfer information through our mail firstname.lastname@example.org.
- The method of payment will depend on whether the reservation is made from abroad or within Chile. If it is from abroad, the payment of the reservation must be made through our PayPal link. In this case, the client must assume the costs corresponding to the commission charged by PayPal for making payments from abroad (the amount of the commission varies according to the amount to be paid). If the payment of the reservation is made within the country (Chile), it must be made through electronic bank transfer, which will be informed to the client.
About cancellations and rescheduling:
- In case of contagion, health problems, declaration of quarantine in areas where the activity takes place or because of border closures due to the Covid-19 virus: If you made your reservation (you paid 30% or 50% of the total price of the activity as a reservation), you will be able to RESCHEDULE the date of the activity, on any date of the 2020-2021 SEASON (which will be subject to availability). The paid reservation will remain valid until it is used on the rescheduled date. To this end, AllMountain will grant the absolute flexibility necessary and possible, provided that reasonable notice and coordination is given in advance of the date reserved for the rescheduled activity.
- In case of absolute impossibility of rescheduling or for reasons of force majeure, our clients have a maximum period to CANCEL the contracted activity 30 days (for expeditions and activities of more than 2 days) and 10 days (for trekking and activities that are only 1 day) PRIOR to the day the activity starts, in case of not being able to attend. This cancellation must be made in a clear and justified manner by the client, through the same means in which contact with the client is maintained.
In case of failure to comply with the deadline stipulated above, there will be no refunds of money paid for the reservation.
- In case of not being in adequate conditions to perform the activity (presenting symptoms of having consumed drugs, alcohol or any psychotropic substance), AllMountain will cancel the activity and there will be no refund of the money already paid for the reservation.
- Once the activity has started and finished, no money will be refunded in case of dissatisfaction with the activity.
- In case of absolute impossibility of rescheduling or for reasons of force majeure, and making the request for cancellation of the activity, before the expiration of the maximum period of 30 days (for expeditions and activities of more than 2 days) and 10 days (for trekking and activities that are only 1 day) PRIOR to the day on which the activity begins, the customer will be refunded half of what was paid for the reservation (50% of what was paid for the reservation). The total amount of the reservation cannot be refunded because, as part of our fair trade policies, we seek to pay our suppliers in advance, according to previous agreement with them. In case of failure to comply with the above stipulated deadline, there will be no refund of your reservation. It is for this reason, that we prioritize to offer the client the opportunity to change the date of the trip for a future one, during the 2020-2021 season, and at a value equal or superior to that of the booked activity.
- The refund of the money corresponding to half of the amount paid for the reservation will be made, as far as possible, through the same means in which the customer made the payment of the reservation. For this purpose, AllMountain will have a maximum period of 15 working days from the date of request or notice of cancellation of the activity to refund the amount paid.